3 June 2013
During a routine inspection
The person we spoke with told us the practice was always clean, tidy and they had no concerns with the hygiene. There were effective systems in place to reduce the risk of infection. Staff were able to describe the decontamination process to us and provide evidence to show that checks were carried out on equipment used.
Staff received suitable training and were registered with their professional bodies. The person we spoke with told us they felt well treated by competent professionals.
The person we spoke with said if they had any concerns or complaints they would discuss them with members of staff, the practice manager or the dentist. They were confident of using the complaints system if they needed to.