5 February 2020
During a routine inspection
The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and nutrition. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had not completed recent training or refresher training on mandatory courses which was essential for them to be able to carry out their roles. Competency assessments had not been carried out and therefore there was no reassurance that the provider was competent to deliver some aspects of care.
The provider had not ensured that safe recruitment, governance and quality assurance procedures had been fully established. We saw no evidence that a person’s identity had been checked or proof of address.
Medicines were not being administered at the time of our inspection but there was no provision for medication training or competency checks. This posed a risk to people using the service, who may need support to manage medicines in the future.
There was a procedure to record, monitor and investigate any accidents/incidents which may occur, none had occurred at the time of our inspection.
The provider knew people well and worked with them and their family to develop care plans. Relatives told us that the provider was very professional and listened to people about how they would like care provided.
Relatives told us that they felt the service was safe and that the provider was caring.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last inspection was 14 May 2017 and the service was rated good.
Why we inspected
This was as planned inspection based on previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.