Moorville Residential

Updated 31 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 12 December 2017 and was unannounced. The inspection team was made up of one adult social care inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help with the planning for this inspection and to support our judgements.

Prior to the inspection we reviewed the information we held about the service, which included correspondence we had received and any notifications submitted to us by the service. A notification must be sent to the Care Quality Commission every time a significant incident has taken place. For example, where a person who uses the service has a serious injury.

Before our inspection we contacted staff at Healthwatch and they had no concerns recorded. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also contacted members of Sheffield council contracts and commissioning service. They told us they had no concerns about this service.

During the inspection we spoke with five people who lived at Moorville and two of their relatives. We met with the deputy manager and nominated individual. The registered manager was on annual leave at the time of this inspection. We spoke with an additional four members of staff. We spent time looking at written records, which included three people’s care records, four staff personnel files and other records relating to the management of the service. We spent time observing the daily life in the service, including the care and support being delivered by all staff.

Updated 31 January 2018

Moorville Residential is a residential care, supported living and respite care home for people with learning disabilities or autistic spectrum disorders. It is registered to provide accommodation and personal care for up to nine people and is located on a quiet residential road in Tapton, Sheffield. The home is wheelchair accessible and near to local transport links. There were seven people living at the service at the time of this inspection.

At the last inspection on 24 November 2015, the service was rated Good. At this inspection we found the service remained good.

The deputy manager and nominated individual had a good oversight of the service and were experienced in their roles. The registered manager was on annual leave at the time of this inspection. We saw established systems and processes were in place to ensure the service ran smoothly in their absence. People, their relatives and staff told us the registered manager, deputy manager and nominated individual were supportive and approachable.

Staff understood what it meant to protect people from abuse. They told us they were confident any concerns they raised would be taken seriously by management.

The care records we looked at included risk assessments, which identified any risks, associated with people’s care and had been devised to help minimise and monitor the risks while promoting the person’s independence as far as possible.

There were enough staff available to ensure people’s needs were met. We saw there were robust recruitment procedures in place to make sure staff had the required skills and were of suitable character and background.

Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were supported through training, regular supervisions and team meetings to help them carry out their roles effectively.

People were supported to eat and drink to maintain a balanced diet. Specific dietary needs were catered for.

People were supported to access a wide range of health and social care professionals to help maintain their health and wellbeing.

Positive and supportive relationships had been developed between people, their relatives, and staff. People told us they were treated with dignity and respect.

Staff spoke passionately about the people they supported. They knew people’s preferences and were keen to support people to be as independent as possible.

People received personalised care. People’s care records were person-centred, up to date and regularly reviewed. They reflected the person’s current health and social care needs.

People told us they were supported to access a wide range of activities, events and appointments.

There was an up to date complaints policy and procedure. Feedback on the service was encouraged through meetings and annual questionnaires.

There were effective systems in place to monitor and improve the quality of the service provided.

The service had up to date policies and procedures which reflected current legislation and good practice guidance.

Safety and maintenance checks for the premises and equipment were in place and up to date.

Further information is in the detailed findings below.