Warwick Park Care Home

Updated 26 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was conducted by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Warwick Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

We spoke with 16 people who used the service about their experience of the care provided and five relatives. We spoke with nine members of staff including the registered manager, deputy manager, a nurse, the chef, two activities co-ordinator and three care workers.

We reviewed a range of records. This included four people’s care records and medicines records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including complaints, incident forms, policies and procedures were reviewed.

After the inspection

We requested additional evidence to be sent to us after our inspection. This was received and the information was used as part of our inspection, this included training records, activities provision and quality assurance records. We also contacted two health professionals for their feedback.

Updated 26 March 2020

About the service

Warwick Park Care Home is a care home providing personal care with nursing for up to 32 older people, some with a diagnosis of dementia. At the time of the inspection there were 26 people using the service.

People’s experience of using this service and what we found

People and their relatives were happy with the care and support they received. They told us the home was a safe environment and they felt reassured. There were enough staff employed to meet people’s needs. There were safe medicines and infection control procedures in place. Incidents and accidents were recorded and there was evidence where things went wrong, the provider used these as an opportunity for learning and to make improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received appropriate support in relation to their diet and their ongoing health needs, from staff who were adequately trained to do so. Where needed, the provider worked with healthcare professionals to provide joined up care. People’s needs were assessed prior to them moving in which meant their needs could be met. The home was suitably adapted to meet their needs.

The service was caring. This was reflected in the feedback we received on the day of the inspection and from our observations of how staff interacted with people. People were offered a choice in relation to their care and treatment and their wishes were respected. People were provided with dignified care that was sensitive and maintained their privacy.

There was a good activities programme within the home, including group and one to one activities delivered by both an in-house activities co-ordinator and external visitors. People’s needs were reflected in care plans which were reviewed on a regular basis. Staff supported people with communication support needs. End of life care plans were in place and the provider worked with a local hospice to ensure people received good end of life care.

Feedback from people, relatives and staff in relation to the management of the home was positive. The provider engaged with stakeholders and acted upon any feedback received. There were quality assurance checks in place and the provider had given consideration to how these could be improved to enable them to continue to provide a good service.

Rating at last inspection

The last rating for this service was Good (published 20 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk