About the service: Bluebird Care Southend and Rochford provide personal care to people living in their own houses, flats and specialist housing. This is a domiciliary care service and primarily provides a service to older people, older people living with dementia or who may have a physical disability. The domiciliary care service office is close to major bus and train routes.
People’s experience of using this service:
• People told us they were treated with care, kindness, respect and dignity. People and their relatives were consistently encouraging about staffs caring attitude and confirmed there were positive interactions with staff.
• People told us they were safe. The service had effective safeguarding arrangements in place to protect people from harm and abuse.
• People’s care and support needs were clearly documented and staff had a good understanding and knowledge of these and the care to be delivered. Suitable arrangements were in place to manage risk and to ensure people received their medication as they should.
• Suitable numbers of staff were available to meet people’s needs and recruitment arrangements were robust.
• Staff received appropriate training and newly employed staff completed a robust induction. Staff felt valued and supported by the registered provider and manager and received supervision.
• The service ensured they worked collaboratively with others and people were supported to access healthcare services when needed.
• People’s rights were upheld and they were supported by staff in the least restrictive way possible.
• People told us the service was well-led and managed. Quality assurance arrangements enabled the management team to monitor the quality of the service provided and staff performance.
Rating at last inspection:
Following the last inspection, the rating of the service was ‘Good’ (Last report published 22 September 2016).
Why we inspected:
This was a planned inspection based on the service’s previous rating.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk