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Archived: Contract Care Agency Ltd

Overall: Good read more about inspection ratings

6A Gordon Road, Nottingham, Nottinghamshire, NG2 5LN (0115) 981 1058

Provided and run by:
Contract Care Agency Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 6 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Inspection team comprised of one inspector

Service and service type

Contract Care Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We reviewed information received from other agencies and statutory notifications. A notification is information about important events which the provider is required to send us by law. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

We spoke with one person and one relative about their experience of the care provided. We spoke with two care staff, the care co-ordinator and the registered manager who is also the provider’s representative, the nominated individual. (The nominated individual is responsible for supervising the management of the service on behalf of the provider). We looked at the relevant parts of the care records of four people who used the service. We also looked at three staff recruitment files and other records relating to the management of the service. This included audits, policies and incident records.

After the inspection.

We continued to seek clarification from the provider to validate evidence found after the inspection. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 6 March 2020

About the service

Contract Care Limited is a domiciliary care agency providing personal care to people in their homes. At the time of our inspection there were 18 people receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care. People and their relatives told us they thought the care was safe and staff were aware of their responsibility to keep people safe.

There were risk assessments in place to assess people’s needs and environmental safety checks were in place to ensure staff and people were safe from harm.

Staffing levels were suffice for the number of people using the service. Safe recruitment was followed to ensure suitable staff were employed. People felt staff were well trained.

People were supported to take their medicines in a timely and safe way. People’s nutritional needs were supported. People’s healthcare needs were monitored to ensure their requirements were met.

The service was well led. People and their relatives had the opportunity to give regular feedback how the service was run. Staff felt well supported by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 06 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.