The Care Quality Commission
  • Dentist
  • Dentist

Archived: DNA Dental

14 Kingsley Road, Hounslow, Middlesex, TW3 1NP (020) 8577 3038

Provided and run by:
Dr Harminder Dhaliwal

All Inspections

27 August 2013

During an inspection looking at part of the service

During our inspection on 12 July 2013 we found that effective recruitment and selection processes had not been followed by the provider. No written references from previous employers had been sought for any of the staff employed by the service. During this

inspection we found the provider had in place two written references for each member of staff and therefore effective recruitment and selection processes were being followed.

12 July 2013

During a routine inspection

During our inspection we spoke with three people who use the service and four members of staff. People told us that they had no concerns and were happy with the service provided. One person said "I have never needed to make a complaint, I am very satisfied with the staff and the service." Another said "this is my second visit to this dentist, they are very friendly and put me at ease."

We saw testimonials from people, comments included, "my experience of DNA Dental has been fantastic" and "thank you so much for your expert service you have given me and my family for many years."

People said they had been given the information needed to make an informed choice about the treatment options available. One person said "it's the first time a dentist has explained my treatment so thoroughly." Another said "they explain everything."

People told us the dental practice was always clean and tidy and effective systems were in place to reduce the risk and spread of infection.

We viewed seven personnel files and found some recruitment checks were in place. However there was no evidence that written references had been requested for all staff before they commenced employment with the service. This meant that the provider could not demonstrate that appropriate recruitment checks were carried out to ensure that only suitable applicants were selected to work with people using the service.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.