The practice had three dentists and three dental nurses who provided dental treatment. We spoke with seven people to gain their views and experience of the service and treatment received from their dentist. All people were complimentary about the service received. One person commented, "I have being using this dentist for many years and am happy with the treatment they give me." Another person said, "I came here recently for emergency treatment and have now made them my regular dentist."People told us they could express their views and were given the information necessary to make informed decisions about their treatment. We looked at six individual dental treatment records. All showed the reasons why treatment was recommended, people's agreement to treatment choices and any oral health advice given.
There were procedures in place to clean and sterilise dental equipment to minimise the risk of people getting an infection. Staff had received regular training to prevent the risk of infection. Staff spoken with were aware of their responsibilities in reducing the risk of infection within the practice. However the autoclave was positioned in a open hatch that connected the decontamination room to the staff kitchen.
Staff felt well supported in their professional development and training by the provider and practice manager. However staff did not feel they were supported by the provider, and had to repeatedly request equipment necessary to do their jobs safely.