Archived: We are With You - Hereford

Updated 23 January 2019

Addaction are a national charity who provide a range of services. They currently deliver 81 services across England and Scotland. They work with adults and young people in community settings, prisons and residential rehabilitation.

Addaction Herefordshire offers information, advice and support for people with drug and alcohol issues every weekday, and on alternative Saturdays. There is a young people’s service for those aged 11+. The service is recovery-focused and has bases in Hereford as well as outreach via partner organisations in Leominster, Ross on Wye and Ledbury. They aim to support people to overcome their issues and develop the skills necessary to go on to live a fulfilling life in recovery. They also support the families of people with substance misuse issues.

The service provides a range of support including a needle exchange, health promotion, blood borne virus testing, vaccinations for hepatitis, key work, group work and a drop in. The service is commissioned through the local authority and is free for people to use.

Addaction Hereford has a registered manager.

They were previously inspected in December 2016 with a follow up focussed inspection in July 2017. At that time Leominster was registered as a separate location and was also inspected. This location has since been deregistered and now comes under the service in Hereford. The services were not rated as the Care Quality Commission has only rated substance misuse services since July 2018.

Updated 23 January 2019

We rated Addaction Herefordshire as good because:

• The service provided safe care. Premises where clients were seen were safe and clean. Staff completed risk assessments for clients in a timely way and updated these regularly. Clients had risk management plans which they had been involved in developing. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients. Staff followed national guidance when prescribing medication and this was reviewed regularly.
• The teams included or had access to the full range of staff required to meet the needs of the clients. Managers ensured that staff received training, supervision and appraisal. Staff worked well together as a multi-disciplinary team and with relevant services outside the organisation.
• Staff treated clients with respect, compassion and kindness and understood the individual needs of clients. They were non-judgemental in their approach to clients. They actively involved clients and families and carers in care decisions.
• The service was easy to access. Staff assessed and treated people who required urgent care promptly. The service provided a range of rooms for clients to use which were bright and pleasant. Clients could use computers to seek out work opportunities or access advice and staff gave out food parcels to those in need.
• The service was well led and the governance processes ensured that procedures relating to the work of the service ran smoothly.

Updated 23 January 2019

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