• Dentist
  • Dentist

Poole Dental Practice

2A Station Road, Parkstone, Poole, Dorset, BH14 8UB (01202) 744952

Provided and run by:
Dr Raluca Ioana Mihoc

Important: The provider of this service changed - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 16 May 2017

Background

Poole Dental Practice is in Poole and provides NHS and private treatment to patients of all ages.

Car parking spaces, including parking for patients with disabled badges, are available near the practice.

The dental team includes two dentists, one dental nurse/practice manager/receptionist, one dental hygienist and one receptionist. The practice has two treatment rooms.

The practice is owned by an individual/principal dentist. The provider also had a person registered with the Care Quality Commission as a registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Poole Dental Practice was the dental nurse/practice manager.

On the day of inspection we collected 13 CQC comment cards filled in by patients and spoke with six other patients. This information gave us a positive view of the practice.

During the inspection we spoke with one dentist, one dental nurse/practice manager, and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: 9am to 5pm Monday to Friday.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

Overall inspection

Updated 16 May 2017

We carried out this announced inspection on 24 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a remote specialist dental adviser.

We told the NHS England area team we were inspecting the practice. They did not provide any information.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.