7 January 2020
During a routine inspection
Caremark (Enfield) is a domiciliary care service providing support with personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 33 people with personal care.
People’s experience of using this service and what we found
People received safe care from staff who knew and understood them well. There were safeguarding policies in place and the registered manager and staff knew how to identify and report concerns.
There were sufficient staff available to support people. Staff had the necessary training and experience. Recruitment checks were carried out prior to staff starting to work at the service.
People and relatives told us they were supported by staff who were kind, caring and respectful.
Risks to people were assessed, managed and reviewed. Medicines were managed in a safe way. There were infection control procedures in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had access to health and social care professionals where required in a timely way. People were supported by staff to maintain a balanced diet where this was part of their care package.
Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed.
The service worked in partnership with other agencies to make sure people received the right care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 31 January 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.