Background to this inspection
Updated
12 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes within an assisted living development
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 26 September 2019 and ended on 27 September 2019. We visited the office location on 26 September and made calls to staff and relatives on 27 September 2019.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with five people who used the service and three relatives about their experience of the care provided. We spoke with five members of staff including the registered manager, duty manager, and care workers
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
12 October 2019
About the service
Yourlife Glen Parva is a domiciliary care agency providing personal care to older people in their own homes within an assisted living development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection nine people were receiving personal care.
People’s experience of using this service and what we found
Staff had been trained in medicine management and had their competencies checked. Staff had completed training in line with the company policies and procedures, including safeguarding training for adults and staff knew how to report and record and concerns.
Audits and spot checks were completed, and actions identified when required. People, relatives and staff were asked for feedback on the service via surveys and meetings.
People told us they felt safe with staff and that staff knew them well and completed care in line with their wishes and needs. Staff had been recruited safely and had all the relevant checks in place before they started with the service. New staff completed an induction and training schedule before completing lone working.
People and relatives told us that staff were kind and caring towards the people they supported. People and relatives had a good relationship with staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans and risk assessments were completed with details of people’s preferences, choices, communication, likes and dislikes. This supported staff to know how to support people well.
Staff supported people to access healthcare services when appropriate and made referrals as required to the relevant professionals such as, occupational therapy, GP’s and district nurses.
Staff respected people’s right to privacy and promoted people to be as independent as possible. People’s communication needs were known by staff and the registered manager could provide documentation in different formats to meet people’s needs.
The registered manager understood their role and responsibility. People and staff felt listened to by the registered manager and were confident to raise and concerns or suggestions to them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 February 2017).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.