About the service Dolphin Healthcare is a domiciliary care agency registered to provide personal care services to people in their own homes, including children. At the time of our inspection, they were providing care and support to 17 people who receive regulated activity personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Dolphin Healthcare services provide live in 24/7 care. This is where a carer lives in a person’s home for a set number of days to provide assessed care.
People’s experience of using this service and what we found
People had care plans in place, however care plans were not always person centred and identifying specific needs of a person. During the inspection the registered manager took on our feedback and reviewed all care plans in place for people.
Systems were in place to safeguard people, staff had good understanding in recognising risks to people and actions they needed to take to safeguard people from abuse. Risk assessments were detailed, and control measures were in place to reduce the risk of harm.
Staff received training to enable them to have the skills and experience to support people with varied healthcare needs. Management was active in reviewing care packages and assessing any additional training required. We saw from records that partnership working with other agencies to meet the health needs of people in place and working well.
The provider had systems in place to record accidents and incidents. Records of lessons learnt were also reviewed and any learning for staff implemented by the management team. Staff members we spoke with understood how to report any incidents and who the appropriate person was to notify. Complaints were recorded by the provider, fully investigated and a response provided.
Staff members we spoke with felt supported by management and found the manager approachable. Staff also commented on the knowledge of the manager and how this helped in their roles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 20th November 2019)
Why we inspected
The inspection was prompted in part due to concerns received about medicine management, reporting, and recording accident and incidents, staff member knowledge and skills to fulfil roles and provide care matching people’s needs, lack of auditing and management oversight. A decision was made for us to inspect and examine those risks.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained Good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.