Archived: Park Farm Lodge

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Park Farm Lodge provides support and nursing care for up to 80 people. The service is divided into two units; one providing dementia nursing care for 40 people and the other for people who required nursing care for 40 people. There were 69 people living in the home on the day of our inspection.

There were not always enough staff available to deliver people’s planned care. People did not always receive the support they needed and had to wait for support with personal care. The provider reviewed the staffing provided but this was not flexible and had not changed when new people moved into the service. Improvements were needed in this area.

There was a homely and relaxed atmosphere and people were generally treated with care and compassion. People told us the staff were kind and treated them respect. People liked the staff who supported them and had developed good relationships with them. People maintained relationships with their families and friends who could visit them at any time.

Staff understood the importance of safeguarding people and their responsibilities to report this. Staff knew how to recognise the signs of potential abuse and knew what to do when safeguarding concerns were raised.

Recruitment procedures made sure new staff were safe to work with people who used the service.