Ashleigh Rest Home

Updated 27 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13th January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 27 January 2022

About the service

Ashleigh Rest Home is a residential care home providing personal and nursing care to 10 people aged 65 and over at the time of the inspection. The service can support up to 11 people. The care home has eleven private rooms and there is a communal lounge and dining area with comfortable seating, for people to enjoy.

People’s experience of using this service and what we found

People were protected from avoidable harm. Staff carried out risk assessments and care records explained the actions required to minimise risks. Staff had completed safeguarding training and told us they would report any concerns to the registered manager, provider or external authorities to ensure people were protected from avoidable harm. Safe recruitment practices were followed, and staff were deployed effectively, so they could meet people's needs. Medicines were managed safely, and staff received training and practical assessment to check their competency in this area.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People were cared for in a safe, clean and homely environment by staff who were caring, competent and knowledgeable about people's needs. Training and supervision was arranged to ensure staff had the skills to carry out their role. People said the food was good, enjoyable activities were arranged, and they were supported to access medical advice if they needed this.

Staff treated people with dignity and respect and staff told us they respected people and ensured their privacy and dignity was maintained. Care was person centred, met people's needs and achieved good outcomes.

People were consulted and asked their views on the service provided. The registered manager provided people with surveys. Any comments were actioned whenever possible. A complaints procedure was displayed at the home and documentation showed complaints were responded and resolved.

The registered manager and provider had promoted an open, caring culture within the home. Staff and the registered manager worked closely together, and with external health professionals, to help enable people to have the best outcomes possible. The registered manager carried out regular checks on areas such as medicines, infection control, accidents and incidents and the environment to ensure shortfalls were identified and actioned and successes celebrated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 05 August 2017.)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.