DKM Healthcare Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. Our rating for the key question remains good. People were supported in a way that promoted their equality and human rights and people’s choices, needs and preferences were respected. People’s individuality was valued by staff and managers. Managers made sure staff were given appropriate training and supported to treat people equally and fairly. Managers used people’s feedback to improve care and ensure it was person-centred.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us care was person-centred, their needs and preferences were considered and that the staff were responsive to changes in people's care needs. One relative said, "My [relative] care is very person-centred to meet their complex needs. It is well balanced and involves community activity and supervised freedom of the property’s secure garden."

Staff understood the importance of providing person-centred care and were able to describe what this meant to them. One staff member told us, "I make sure that people l support are in the centre of everything l do, this includes ensuring preferences, choice and their values are respected." Another staff member said, "Person-centred care is the type of care provided to an individual which values the needs of the individual. We cannot provide a one size fits all kind of care."

People received care that was person-centred, they were supported to make choices and their preferences and routines were respected. We observed staff were responsive to people's needs. For example, we noted that staff realised that a person was thirsty by a gesture they made and talked to them about having a drink. Staff made decisions in partnership with people, for example choosing an activity, and staff responded effectively to people's needs in that moment. Staff communicated with people in a way that met their individual needs and preferences and called them by their preferred name.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.