Kare Plus Redbridge

Updated 28 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

The service provided personal care to adults living in their own homes. The CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

Our inspection was announced. We gave the provider 48 hours’ notice as we needed to be sure someone would be available to support us with the inspection. Inspection site visit activity took place for one day on 28 February 2019. We visited the office location to speak with the management team and office staff.

What we did:

¿Before the inspection, we reviewed information we already held about this service including details of its registration.

¿We looked at feedback from local authority commissioners.

¿We viewed a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we viewed:

¿ Eight care records including people's care plans and risk assessments;

¿ Records relating to the management of the service, such as complaints, incidents, surveys, rotas and quality audits;

¿ Four staff training and recruitment records.

¿We spoke with the registered manager, the deputy manager and two staff.

¿We spoke with five people who used the service and seven relatives.

Updated 28 March 2019

About the service: Kare Plus Redbridge is a domiciliary care agency which provides personal care to people in their own homes. The service is based in Ilford, Essex and 83 people were using the service at the time of our inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿People and their relatives were happy with the service they received. The care people received was safe. People had regular care staff who arrived on time.

¿Risks to people had been identified and assessed, which provided information to staff on how to reduce these risks to keep people safe.

¿People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿People and relatives received support from staff who were kind and caring. People’s needs were met and their privacy and dignity was respected. Their independence was promoted by staff.

¿Care plans were person centred and people were supported to maintain their nutrition and hydration. They were supported to see health professionals and were prompted to take their medicines from staff who were trained. Any complaints or concerns people had were investigated by the provider.

¿Staff were supported and told us they had received training and development for their roles. Staff were recruited safely and received an induction prior to starting work.

¿The provider had quality assurance systems to ensure the service was operating effectively. The registered manager was committed to developing the service and making improvements when required. They learned lessons when things had gone wrong to minimise re-occurrence.

Rating at last inspection:

At the last inspection the service was rated ‘Good‘ (report published 5 September 2016) and has remained the same at this inspection.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. A further inspection will be planned for a future date.