26 July 2022
During an inspection looking at part of the service
Lavender Lodge Nursing Home is residential care home providing accommodation and personal care for to up to 44 people. The service provides support to older people, some who are living with dementia. At the time of our inspection there were 40 people using the service. People had their own bedrooms within two inter-connected buildings, with communal lounges and dining areas. A small number of bedrooms were shared bedrooms. The care home is over two floors, with lifts between floors.
People’s experience of using this service and what we found
Storage arrangements and records for when staff administered people’s skin creams required improvement. Not all pre-employment checks had been completed when care staff started work. Not all staff consistently wore face masks in line with government guidance.
There were enough staff available to help promote people’s safety. The home environment was clean. Risks were identified, assessed and measures put in place to reduce risks where this was possible. Friends and relatives were able to visit their family members living at Lavender Lodge. Systems were in place so that local safeguarding procedures were followed when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff promoted people’s privacy, dignity and independence. People had positive relationships with staff and were treated well. People had their equality and diversity needs respected. People and their relatives when appropriate were involved in their care decisions.
Management and governance systems were in place to help check people received quality care. Plans were in place to continue to improve and refurbish Lavender Lodge. These plans included refurbishment and redecoration of people’s bedrooms and replacing the few remaining shared bedrooms with single occupancy rooms. The registered manager led with an open and approachable management style that created a positive and inclusive home environment for people, their relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 1 June 2019).
Why we inspected
The inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We have found evidence that the provider needs to make improvements. Please see the safe section of this full report. The provider told us what action they had taken to the concerns we raised with them as part of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lavender Lodge Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.