15 June 2023
During an inspection looking at part of the service
Abicare Services Limited - Salisbury is a domiciliary care agency providing personal care to people in their own home. At the time of our inspection there were 127 people receiving personal care from the service. The service provides both live-in care across the south of England and short home care visits in the Salisbury area.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Following the last inspection, the provider had taken action to address the breaches of regulation and improve the service.
People felt safe receiving care from staff. The provider had taken action to keep people safe and respond to any concerns raised. Systems to protect people from the risk of abuse had been improved.
People were supported to take medicines safely and staff sought advice from health and social care services when necessary. Staff kept good records of the medicines support they provided to people.
Staff had a good understanding of the support people needed and how to manage any risks they faced. Staff supported people to do as much for themselves as possible and maintain their independence.
The provider thoroughly checked staff before they started providing care for people. People said staff had the skills and knowledge to meet their needs.
The provider had established good systems to monitor the quality of service provided and make improvements where needed. The registered managers worked with people, staff and other professionals to ensure people achieved good outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 20 February 2021). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out a focused inspection of this service on 9 December 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and safeguarding people form abuse.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abicare Services Limited - Salisbury on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.