• Care Home
  • Care home

Woodland Court Residential Home

Overall: Good read more about inspection ratings

134 Portchester Road, Fareham, Hampshire, PO16 8QP (01329) 233603

Provided and run by:
West Bank Residential Home Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 11 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

One inspector carried out the inspection. There was an expert by experience, who was not on site but who carried out phone calls on the 28 June 2022. An expert by experience is a person who has personal experience of using or caring for someone who uses this kind of service.

Woodland Court Residential Home is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

Some people were not able to fully share with us their experiences of using the service. Therefore, we spent time observing interactions between people and the staff supporting them in communal areas. We spoke with three people who used the service about their experience of the care provided. We spoke with three members of staff including the registered manager, deputy manager and head of care.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We received feedback from 13 relatives and a further eight staff members. We also received feedback from six health and care professionals.

Overall inspection

Good

Updated 11 August 2022

About the service

Woodland Court Residential Home is a residential care home providing personal care to 28 people aged 65 and over at the time of the inspection. The service can support up to 30 people, some of whom may be living with dementia. Accommodation is arranged over three floors with lift access to all floors.

People’s experience of using this service and what we found

People felt safe. Systems were in place to protect people from abuse. Staff we spoke to were aware of how to identify, prevent and report abuse. There were enough staff to keep people safe. There were plans in place for foreseeable emergencies.

People were supported by staff who knew them well. Staff we spoke with were enthusiastic about their jobs and showed care and understanding for the people they supported.

We were assured that infection prevention and control practices were in line with current guidance. Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Governance systems were effective in promoting a person-centred culture and to ensure people received high quality care. Staff felt very supported in their role and that management were very approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 10 January 2020)

Why we inspected

We received concerns in relation to governance. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained good on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodland Court Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.