8 April 2019
During a routine inspection
People’s experience of using this service:
People and relatives were overwhelmingly positive about the service they received. They considered that staff often went the extra mile to provide compassionate and sensitive care. People unanimously told us they were treated with kindness and respect when receiving care and support.
People using the service told us that care workers were friendly and supported them in a caring way. They said they had no concerns about their safety or well-being in the presence of care workers.
People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs safely.
Risks to people were managed in a way that kept them as safe as possible. Risk management guidelines were in place to direct care workers when supporting people.
The provider did not provide a service to administer medicines. Staff prompted and reminded people to take them and they did so in a safe manner.
The provider arranged training for staff that met the needs of people using the service. They were assessed for their competency which helped to ensure they were safe to work with people.
Care plans were developed for each individual and included people's preferences and wishes.
The provider carried out quality monitoring checks such as audits of care records.
The provider kept in regular contact with people to ensure they were happy with the care provided.
More information is in our full report.
Rating at last inspection: At our last inspection, the service was rated "Good". Our last report was published on 20 December 2016.
Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk