About the service Croft House is a care home which is registered to provide accommodation and personal care to up to 67 people.
The building was divided into 4 separate areas. Two areas cared for older people with personal care needs and 2 areas provided care to people living with dementia.
At the time of our inspection there were 61 people living at the home.
People’s experience of using this service and what we found
People did not always receive proactive support and reassurance from staff. We have recommended that the provider makes practical training in good dementia care available to all staff.
There were sufficient staff to support people, but staff were not always deployed effectively. The provider had identified this issue and was looking at how improvements could be made.
People felt safe at the home and with the staff who cared for them. People looked relaxed with staff when they supported them.
People received their medicines safely from senior staff who had received training and been deemed competent to carry out the task.
People felt well cared for and told us staff were friendly. People said they could choose what they did each day and staff respected their wishes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had good relationships with local professionals and worked together to ensure people’s needs were met.
There were strong links with local people which enabled people to stay connected to their community.
People benefitted from a registered manager and provider who had effective systems to monitor quality and drive improvements.
The registered manager and management team were very committed to providing good quality care and support to people. They were open and responsive to issues raised and complaints, and used them to drive improvements to the care people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 1 November 2018.)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We identified concerns in relation to a high number of abuse notifications relating to incidents between people who lived at the home. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has not changed from Good based on the findings of this inspection.
We have found evidence that the provider needs to make some improvements. Please see the effective section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Croft House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.