• Dentist
  • Dentist

The Dental Group - Southampton

6 Brookvale Road, Highfield, Southampton, Hampshire, SO17 1QL (023) 8055 6449

Provided and run by:
A B C Kindergarten Limited

Report from 13 August 2024 assessment

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Responsive

Regulations met

Updated 5 November 2024

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Person-centred Care

Regulations met

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

Care provision, Integration and continuity

Regulations met

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

Providing Information

Regulations met

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

Listening to and involving people

Regulations met

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Equity in access

Regulations met

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. Leaders described the reasonable adjustments they had made to ensure the practice was accessible. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. Staff took part in an emergency on-call arrangement with other local practices and patients were directed to the appropriate out of hours service. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients. The practice had systems to review and investigate incidents and accidents, and for receiving and acting on safety alerts. The practice responded to concerns and complaints appropriately. Staff discussed outcomes to share learning and improve the service. Staff feedback was obtained through meetings and informal discussions. They were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate.

Equity in experiences and outcomes

Regulations met

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

Planning for the future

Regulations met

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.