7 October 2016
During a routine inspection
Pules (Birmingham) is a domiciliary care agency registered to provide personal care to people living in their own homes. All care support is provided by staff that have set hours over a 24 hour period so staff and some staff would live in the person own home for the duration of their support
At the time of our inspection there was no registered manager in post this is a requirement of the organisation registration with us. There was an acting manager in post with a view to submitting an application to us to become the registered manager to ensure staff had leadership and someone to discuss issues or seek advice from when needed. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had processes and systems in place that kept people safe and protected them from the risk of harm. Staff had received training and understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm.
People had been involved in the planning of their care, make choices about their care and were with their medication when required and were involved in the care and support they received. The provider knew what appropriate action should be taken to protect people’s legal rights.
Staff were trained and supported so that they had the knowledge and skills to enable them to care for people in a way that met their individual needs and preferences. Where appropriate people were supported to access health and social care professionals.
Staff was caring and treated people with dignity and respect and people felt they could speak with the provider about their worries or concerns and felt they would be listened to.
The provider had quality assurance and audit systems in place to monitor the care and support people received to ensure the service remained consistent and effective.