About the service All Aspects Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 13 people were receiving personal care.
People’s experience of using this service and what we found
People and their relatives were happy with the service All Aspects Care provided. People felt safe with staff who knew them well and had received the appropriate training to meet their needs. Potential risks to people had been identified and strategies put in place to keep people safe.
Systems and processes were in place to protect people from harm. Staff received regular supervisions and spot checks from the registered manager to ensure best practice was always completed. Staff had been recruited safely and all necessary checks had been completed.
Care plans detailed peoples likes, dislikes, routines and preferences. Staff knew people well and responded to their needs. People were supported to access healthcare professionals as required.
Staff understood people’s individual care needs and preferences and used this knowledge to provide them with flexible, responsive support. Staff worked in a non-discriminatory way and promoted people’s dignity, privacy and independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in all aspects of their care, and their dignity and independence was promoted. People knew which staff were coming to each call and told us that staff turned up on time.
Quality assurances and audit systems were in place and effective in ensuring person centred care was given.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 16 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.