The provider gave people enough information in order for them to make decisions about their treatment. The provider followed a robust consent procedure with patients signing written consent forms before commencing treatment.People were generally satisfied with their treatment and the professionalism of staff. People had their individual needs assessed before commencing treatment and were given detailed information, including risks and contraindications.
We looked around the premises and saw that it was safe, accessible, comfortable and clean. The rooms were well equipped and maintained people's dignity and privacy. There were contingency plans in place for emergency situations.
There was a robust recruitment and selection process in place with evidence of checks being undertaken for new employees. Staff had the appropriate qualifications, skills and knowledge for their roles. Staff completed a thorough induction process followed by on-going professional development.
The provider had effective systems in place to monitor the quality of service provision through patient feedback and clinical audits. The provider effectively dealt with incidents, risks and complaints.