29 November 2023
During a routine inspection
Service for Independent Living provides a service that enables people to live independent lives in their own homes within their own community.
People's experience of using this service.
Not all people who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any broader social care provided.
People were supported with their medication when required. Risk assessments were completed, and staff had appropriate training.
Staff told us they felt well-trained and supported in their role.
Staff felt listened to and able to contribute to the running of the service. For example, any ideas that could improve the service for people.
The Managers regularly observed staff practice to ensure people were supported safely and as they chose. People were fully involved in all aspects of their care.
Staff had completed training to identify signs of abuse and escalate concerns as and when required risks to people's health and well-being. Individual risk assessments were completed to ensure staff had the information to support people safely.
Staff identified when people were unwell or needed additional support, and referrals were made to medical professionals as required.
The service employed an HR manager to complete the necessary checks on new staff to ensure that only appropriate staff were employed.
Infection control measures were implemented to reduce the risk of spreading infection.
Incidents and accidents were investigated, information was used to improve, and lessons were learned.
Risk assessments were completed, and the staff had appropriate training.
The managers had an open-door policy that meant staff had the opportunity to speak with the managers if they had any concerns.
Staff had regular supervision, spot checks, and appraisals, which gave the manager and staff the opportunity to address any concerns and progress in the organisation.
Audits were carried out regularly by senior staff to monitor the service provided and assess where improvements were required.
Preventing and controlling Infection
Control measures were put in place to reduce the risk of infection spreading. Incidents and accidents were investigated, and the provider ensured personal protective equipment was available. This included gloves, aprons, and masks. All staff had completed training in infection control.
People and their relatives gave positive views about the service provided and some areas for improvement.
The managers welcomed feedback and used the information to improve.
Staff were provided with induction and training opportunities to provide them with the skills required to meet people's needs. The registered manager was proactive in sourcing additional training for the staff when required.
People were supported to have maximum choice and control of their lives; staff supported people in the least restrictive way possible and in the best interests; the policies and systems in the service supported this
practice.
People were treated with kindness, dignity, and compassion. Staff took the time to get to know people and encouraged them to maintain their hobbies and interests.
People's communication needs were understood, and people told us that they felt comfortable and confident expressing their views and sharing any concerns.
People were supported with their medication when required. Risk assessments were completed, and the staff had appropriate training.