Edward House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were not always supported to understand their equality and human rights or told how staff and managers would respect these. Managers had not made sure staff were given appropriate training or supported to treat people equally and fairly and reduce the risk of them being excluded from receiving care and support they were entitled to. Managers had not used people’s feedback to improve care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider did not ensure that people had access to their regular health annual check-ups such as dental checks and chiropody. Management told us it was difficult to access dental services. People’s diversity was not respected and supported. People’s care plans were not based on them as an individual and did not focus on them as a person. Staff were not provided with clear information and guidance on how to support people’s individual wishes and preferences. Staff had not received training in equality.

Staff could not explain people’s preferences and wishes about their beliefs, culture, or religion. Staff were not aware of these and could not explain how they would support people to meet their individual preferences. One staff member told us, “I'm not actually sure about people’s religion or culture.”

People were not supported to ensure they had good outcomes with their health care needs. People told us that they did not have access to a dentist and had not had routine check-ups. This meant people were at risk of risk of not maintaining healthy oral care. People also did not have access to a chiropodist. One person said, “No chiropody, I think I could do with somebody.” People were not given an opportunity to discuss their beliefs, culture, or religion.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.