6 August 2019
During a routine inspection
The provider is registered with us to provide personal care and support for people who live in their own homes. Some of the people supported had a learning disability, autistic spectrum disorder or a physical disability. At the time of our inspection ten people received care and support from this service.
People’s experience of using this service and what we found
Improvements were needed to ensure quality monitoring was effectively carried out within the service. Staff felt supported and listened to. People and relatives were happy with the care they received. Feedback was sought from people and relatives who used the service. There was a registered manager in place who understood their responsibility around registration with us.
People were supported in a safe way. There were enough staff available for people. Risks to people were considered and reviewed and lessons learnt when things went wrong. Medicines were managed in a safe way. Actions were taken to ensure infection control procedures were followed in people’s homes.
People were supported by staff they were happy with. People were encouraged to remain independent, offered choices and their privacy and dignity was maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. They were supported to maintain healthy diets.
People received care based on their assessed needs. People’s preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (22 March 2017)
Why we inspected
This was a planned inspection based on the previous rating.