25 April 2023
During an inspection looking at part of the service
Time to Care Specialist Support Services Limited is a homecare service that provides personal care and support or enablement to people with learning disabilities, autism or related conditions and/or people with physical or mental health needs. 10 people received support for a regulated activity at the time of the inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: People who used the service had their needs assessed before they began receiving care. They had appropriate plans in place to aid in living independent lives and were involved in decisions and reviews about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: The staff providing care were well trained to do so and quality checks were carried out to ensure that standards were being met. People we spoke to had positive experiences of using the service. We saw evidence of staff working with partner organisations to meet the needs of people who used the service.
Right Culture: There was a positive culture for the people who use the service. Staff who worked there benefited from the strong support from the management team, including values checks at supervisions and feedback calls from the registered manager and human resources (HR). Staff that we spoke with spoke positively about their roles and about providing care to people who used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (report published 31 January 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service and the time that had passed since our last inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Time to Care Specialist Support Services Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.