• Dentist
  • Dentist

Bhandal Dental Practice - Stoke Aldermoor Health Centre

Stoke Aldermoor Health Centre, Aldermoor Lane, Coventry, West Midlands, CV3 1BN (024) 7645 9510

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

Report from 7 May 2024 assessment

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Caring

Regulations met

Updated 11 June 2024

We found this practice was providing caring services in accordance with the relevant regulations.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Kindness, compassion and dignity

Regulations met

On the day of inspection, we received feedback from 1 patient and following this inspection we received feedback from 4 patients. All feedback was wholly positive, and patients told us that everyone was friendly and helpful, and that staff go above and beyond. Staff helped patients to be involved in decisions about their care and gave patients clear information to help them make informed choices about their treatment. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected. We were provided with a patient survey and saw that positive results were received.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

We did not receive any information from partners.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. Staff treated patients with kindness, respect and compassion.

Treating people as individuals

Regulations met

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

Independence, choice and control

Regulations met

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

Responding to people’s immediate needs

Regulations met

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

Workforce wellbeing and enablement

Regulations met

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.