Background to this inspection
Updated
10 March 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 23 January 2020 and ended on 30 January 2020. We visited the office location on 30 January 2020.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and other professionals who know the service.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
During the inspection we spoke with the registered manager, four staff members and seven people supported by the service and two relatives. We looked at three recruitment records and three people’s care files which included care plans and risk assessments. We looked at information to monitor and improve the service, staff induction, training and supervision. We reviewed compliments and complaints and any feedback received from people and their families.
Updated
10 March 2020
About the service
Passion for Support Limited is a domiciliary care agency providing personal care to 30 adults at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe while being supported by the service. Staff were consistent and arrived on time. Staff were recruited safely and had the appropriate pre-employment checks in place. Risks were assessed and reviewed. Medicines were safely managed.
Assessments captured people’s needs and choices and fed into care plans. People were supported with dignity to eat and drink. Any concerns with people’s health were reported to the appropriate professional for further support. Staff received an appropriate induction and training to support their job role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were very caring, and people felt supported in a kind and dignified manner. People felt staff knew them well and they enjoyed staff’s company and talking with them. Staff supported people to remain independent and people and relatives valued the help from the staff team which meant they could remain in their own home.
Care plans captured people’s needs and reflected choices. Care plans were regularly reviewed, and people had been involved in developing their plans. Staff could describe how to support people and were able to read care plans and were updated with any changes. Complaints were listened to and responded to in a timely manner.
People and staff were complimentary of the registered manager and the management team. Staff felt well supported and enjoyed working for the provider and people felt they could make contact with the registered manager and be listened to. Audits were in place to monitor and improve the service. There were many compliments received by the service thanking the team for their excellent care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.