We carried out an announced review of XX Place Health Centre on the 22 December 2022. Following our previous inspection on 19 October 2017, the practice was rated as good overall, and for all key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for of XX Place Health Centre on our website at www.cqc.org.uk.
Why we carried out this inspection
We carried out this inspection in line with our inspection priorities. This inspection was undertaken without a site visit to review clinical and non-clinical performance data, including patient feedback.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we carried out our review;
- information from our ongoing monitoring of data about services; and
- information from the provider, patients, the public and other organisations.
We have rated the practice as good overall.
Safe - not inspected - rating of good carried forward from previous inspection.
Effective – not inspected - rating of good carried forward from previous inspection.
Caring – not inspected - rating of good carried forward from previous inspection.
Responsive - good.
Well-led - good.
How we carried out the inspection
This inspection was carried out by requesting evidence from the provider and conducting staff interviews using video conferencing.
We rated the practice as good for providing responsive and well-led services because:
- The provider sought and monitored findings from patient feedback including through the national GP patient survey, and the Friends and Family Test (FFT).
- Patient feedback was used to review and improve access and the e-consultation method of access had been improved.
- Patients were able to access care and treatment within an appropriate timescale for their needs.
Whilst we found no breaches of regulations, the provider should:
- Continue to review and improve arrangements for patients access, including telephone access and re-establishing the Patient Representation Group (PRG), and ensure planned improvements are seen through.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services