Connaught Court

Updated 11 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One inspector carried out this inspection.

Service and service type

Connaught Court is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Connaught Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people about their experience of care provided. We spoke with the registered manager and a registered nurse. We reviewed records relating to the management of safeguarding, pressure care management records in two peoples care plans, accident and incident records and analysis, and bed rail records and the oversight of these.

Updated 11 January 2023

About the service

Connaught Court is a care home providing personal care and nursing for up to 94 older people. At the time of our inspection 85 people resided at the service.

People’s experience of using this service

The environment at Connaught Court was exceptional. Further improvements had been made to enhance the facilities for people to meet their care needs. Recent adaptations meant the service would be able to meet peoples changing needs as their dementia advances. Best practice in relation to the environment for people with dementia was followed and embedded within the service. This created a calm and homely environment for people to receive care.

All feedback received about the support provided to people was extremely positive. People who lived at the service received high-quality, personalised support from regular and committed staff. Recruitment checks were in place to ensure staff were suitable to work at the service. Staff had received training and support to enable them to carry out their role. Healthcare professionals felt staff were excellently trained in their role.

People’s health was well managed. Excellent relationships with healthcare professionals had been developed to ensure enhanced partnership working and holistic support for people.

People were fully integrated into the local community. They had access to a variety of activities which enhanced their wellbeing and friendships. Complaints procedures were in place and followed. People’s wishes at the end of life were explored.

The staff and management team were skilled in effective communication to ensure people felt supported and relaxed.

Risks were managed. Accidents and incidents were monitored, reviewed and analysed. Lessons learnt was embedded in the culture of the service and were improvements had been identified, actions were taken to address this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People received their medicines safely and on time.

There was excellent team work within the service, including the management and provider. Continuous improvement was a clear focus. Passionate and forward-thinking managers led the service and provided an inclusive service that engaged proactively with people, their relatives and the staff team.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Connaught Court on our website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 23 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.