The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Samedaydoctor Canary Wharf Clinic

Overall: Good read more about inspection ratings

38 West Quay Walk, Lower Ground Floor, London, E14 9DH (020) 7337 1370

Provided and run by:
Sameday Doctor Holdings LLP

Important: This service is now registered at a different address - see new profile

All Inspections

11 June 2019

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Outstanding

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Samedaydoctor Canary Wharf Clinic on 11 June 2019 as part of our inspection programme.

We had previously carried out an announced comprehensive inspection of the service on 9 May 2018 and found that it was compliant with the relevant regulations.

Samedaydoctor Canary Wharf Clinic is an independent health service based in London.

Our key findings were:

  • The service provided care in a way which kept patients safe and protected them from avoidable harm.
  • The service had systems to assess, monitor and manage risks to patient safety, and reliable systems for appropriate and safe handling of medicines.
  • The service learned from, and made changes as a result of, incidents and complaints.
  • The service assessed need and delivered care in line with current standards and evidence based guidance, and reviewed the effectiveness and appropriateness of the care provided.
  • Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • The service treated patients with kindness, respect and dignity, and patient feedback was consistently positive about the service.
  • The service organised and delivered services to meet patients’ needs.
  • There was a clear leadership structure in place and staff felt supported by management.
  • The service had a governance framework in place which supported the delivery of quality care, and had established effective processes for managing risks, issues and performance.

We saw the following outstanding practice:

  • The lead GP emails patients a few days after their appointment to see if they are feeling better or require any further assistance, which was appreciated by patients and resulted in effective interventions for patients.

The areas where the provider should make improvements are:

  • Review infection control training requirements for staff in accordance with recommendations in the Department of Health and Social Care’s ‘Code of practice on the prevention and control of infections’.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

09/05/2018

During a routine inspection

We carried out an announced comprehensive inspection on 9 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and Regulations associated with the Health and Social Care Act 2008.

Samedaydoctor Canary Wharf Clinic is an independent health service based in London.

Our key findings were:

  • The service had systems to assess, monitor and manage risks to patient safety, and reliable systems for appropriate and safe handling of medicines.
  • The service learned from and made changes as a result of incidents and complaints.
  • The service reviewed the effectiveness and appropriateness of the care provided through quality improvement activity, including clinical audits.
  • The service treated patients with kindness, dignity and respect, and patient feedback was positive about the service experienced.
  • The service organised and delivered services to meet patients’ needs.
  • There was a clear leadership structure, and staff told us that they felt able to raise concerns and were confident that these would be addressed.
  • The service had a governance framework in place, which supported the delivery of quality care, and processes for managing risks, issues and performance.

We saw one area of notable practice:

  • The lead GP emails unwell patients two to three days after their appointment to see if they were feeling better or required any further assistance.

There were areas where the provider could make improvements and should:

  • Review recruitment and chaperoning processes to ensure relevant risk assessments are carried out for staff and clearly documented.
  • Consider the necessity for additional patient identification checks for adults bringing children for appointments, including assuring themselves that the adults bringing a child have parental responsibility.
  • Consider reviewing current evidence based guidance for the treatment of hypertension and the interactions of antihypertensives.
  • Review the process for monitoring and recording the refrigerator temperature.
  • Review training requirements for staff in relation to consent and the Mental Capacity Act.