13 February 2014
During a routine inspection
The people we spoke with told us their care plans were accurate and the support they received was of a high standard. They said staff arrived on time and were always friendly and professional in their approach. And a person using the service told us, 'I can always contact the office if I have any concerns but, I have never had a need to do so.'
We spoke with the assistant manager who demonstrated a good understanding of the support needs of people using the service and were able to clearly verbally demonstrate their understanding of staff responsibilities to keep people using the service safe from any suspected abuse. The assistant manager told us they were encouraged and supported to attend regular training and had regular supervision.