Caring Together

Updated 30 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection that took place on 1 June 2017. The inspection was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service to people living in their own homes. We needed to be sure that people would be available to provide us with feedback on the care they received.

The inspection team consisted of one inspector and an Expert-by-Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we looked at information we held about the service. This included notifications that the provider had to send to us by law. Prior to the inspection, the provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Most of the people who received care from Carers Trust – Turbine Way were not able to provide us with feedback about their care. Therefore we were only able to speak to one person who used the service. However, we did speak to four relatives about the quality of care their family member had received. We also spoke with four staff and the registered manager.

We looked at three people’s care records, three staff recruitment and training records and five people’s medicine and care records. We also viewed records regarding how the provider assessed and monitored the quality and safety of the care they provided.

Updated 30 June 2017

This announced inspection took place on 1 June 2017. Carers Trust – Turbine Way is a service that provides care to people in their own homes. At the time of our inspection, the service was supporting 24 people which included some children.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe with the staff. The staff knew how to keep them safe and protect them from the risk of abuse or avoidable harm. The registered manager had dealt with any concerns raised and had reported these to the relevant authorities.

There were enough staff working for the service to keep people safe and to meet people’s individual needs and preferences.

The staff were well trained and received good supervision to enable them to provide people with good quality care. Where required, they helped people to eat and drink enough and supported people to maintain good health.

Staff sought people’s consent before providing them with care and empowered people to make their own decisions. They did this by offering them choice as far as possible. Staff understood their responsibilities to act in people’s best interests if the person could not consent to any aspect of their own care.

The staff were kind, caring and compassionate and treated people with dignity and respect. They were responsive to people’s individual needs and helped them to maintain their independence.

The leadership within the service was good. The staff were supported and guided by an approachable management team. This team had promoted an open culture within the service so people and staff felt comfortable to raise any concerns or issues they had which were quickly dealt with and resolved.

The provider had effective systems in place to assess, monitor and improve the quality of care people received. People were listened to and the provider learnt from people’s feedback to make improvements to the care they received.