The Care Quality Commission
  • Care Home
  • Care home

Archived: Stowe Court

1 Stowe Court, Stocken Hall Road, Stretton, Rutland, LE15 7RN (01780) 411944

Provided and run by:
Hopscotch Solutions Limited

All Inspections

10 February 2014

During a routine inspection

The home had a happy and relaxed atmosphere. The people who used the service appeared settled and comfortable. We saw they got on well with the staff and moved about the home freely. When we arrived they were about to go out on an activity with staff.

Relatives told us they were pleased with the service provided. One relative said, 'The staff help keep (my family member) active and he is always going out and doing something.' Another commented, 'The care has generally been second to none.'

Relatives said they liked the premises and thought they were well-suited to the needs of the people who lived there. One relative commented, 'The premises are great with a big open-plan kitchen, a private lounge, and good-sized bedrooms. And the country setting is fantastic.'

People got on well with the staff who worked with them in a warm and supportive way. Relatives told us the staff did a good job. One relative said, 'The staff are lovely people and my (family member) adores them.' Another relative commented, 'The staff have great attitude and go out of their way to help. They really know how to look after my (family member) and this has put me at ease.'

23 October 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke to the relative of two people, who told us that staff were always professional and caring. We observed people in the communal areas and saw that people who used the service were able to do the things they wanted to do and were relaxed. We looked at care records and saw that people's needs and preferences were recorded. We saw staff interacting with people who used the service, staff were kind and respectful at all times. We spoke with staff. Staff knew how to meet people's needs and how to keep them safe.