Avant Healthcare Services ltd

Updated 11 November 2024

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service is for adults and children. Date of assessment: 9 to 13 December 2024 We carried out the assessment as part of our scheduled plan of assessments. The last rating for this service was good (published 3 November 2020). The rating remains good after this assessment. We found that people were safely cared for. The provider worked with others to help make sure risks were assessed and planned for. People received their medicines in a safe way and as prescribed. The provider responded appropriately when things went wrong, learning from this to improve the service. People’s needs and choices were assessed and planned for. They received care in a person-centred way and were treated as individuals. People’s rights were respected. People were given information about their care and were able to make decisions and share their views. There were effective systems for governance including monitoring and improving the quality of the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider demonstrated they were meeting these principles.

Updated 11 November 2024

People using the service and their relatives were happy with their care and treatment. People liked the care workers and had good relationships with them. People told us visits took place on time and their needs were met. People had been involved in planning and reviewing their own care. They had consented to care and treatment. People knew how to raise a complaint and felt their concerns were listened to and acted on. People’s human rights were respected, and they were given care which met their needs, including cultural needs. People told us they would recommend the agency. People experienced good quality care in line with the principles of right support, right care, right culture. People were supported to have maximum choice, control and independence. People were supported to pursue interests and to achieve aspirations and goals. The staff promoted equality and diversity in their support of people, understanding their cultural needs. People who had individual ways of communicating were supported to interact comfortably with staff so they could be involved in making decisions. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments and sensitives people with a learning disability may have. This meant people received compassionate and empowering care tailored to their needs.