Soma Healthcare (Central London)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. Staff understood how to maintain people’s privacy and dignity. People’s independence, health and wellbeing was supported. People were supported to understand their rights by using different ways to communicate.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives spoke positively about the care they received and told us staff were kind and caring. A person told us, “It’s a wonderful service. I wouldn’t manage without them.” A relative told us, “Yes, [person] is happy with the care. The carers are kind to [person], having the male staff is good which we wanted. The help is lovely.” People and their relatives were consulted and involved in making decisions and choices about their care and support. A person told us “Yes, I can talk to them about anything.” People's care plans contained information which showed how they communicated and how staff should communicate with them. The service also used various methods where needed to ensure people were able to exercise their personal choice and control about their care. For example, staff used an app to communicate with a person who was unable to speak verbally. People’s privacy and dignity was respected, and independence promoted. A person told us, “Yes [staff] do maintain my privacy. They are very kind and caring. A relative told us, “Yes, [staff] would encourage [person] to do things.”

Care plans were person centred and detailed which ensured people received personalised care according to their specific needs. They included information about people’s individual preferences, likes and dislikes and background information as to who the person is, what is important to them, their long-term goals and daily goals for receiving care. People were supported to make day-to-day decisions about their lives. For example, they were able to choose what they wanted to eat and drink and what support they wanted from staff. The service also encouraged and promoted people's independence. People’s care plans clearly detailed what people could do themselves and areas which they may need support. Care plans were reviewed regularly and updated when people's needs changed.

Staff told us how they maintained people's privacy and dignity, ensured people were comfortable and promoted people’s independence when providing people with personal care. A staff member told us, “We need to respect people’s individual views and support them to choose for themselves. For example, with their breakfast you offer them options they can choose from…We always encourage and support people to choose for themselves and respect their choices.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.