About the service Maidment Court is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of this inspection 28 people were receiving care and support from the service.
Maidment Court provides extra care housing in 87 purpose built one and two bedroom apartments and studio apartments. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 99 people living at Maidment Court at the time of the inspection. Staff provide personal care to some people and emergency support to everyone living in the building.
People’s experience of using this service and what we found.
People and relatives told us the service provided staff who were caring and supportive. People received care that was responsive to their individual needs. Staff had a good understanding of how people preferred to have their care and support provided.
People had access to healthcare services and were involved in decisions about their care. Partnerships with other agencies and health professionals enabled effective outcomes for people. Staff supported people to take medicines safely. We have made a recommendation about medicines training and supporting staff to administer medicines.
Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.
People felt listened to and consulted when planning and agreeing what care and support they needed. People and relatives told us they could confidently raise any concerns, and these were addressed appropriately.
There were sufficient numbers of trained, experienced staff to meet people’s needs. Staff received induction and on-going training and support that enabled them to carry out their roles positively and effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and, where appropriate, their relatives were involved in decisions about their care.
Systems were in place to ensure there was oversight of the service was robust. Issues were identified, and actions taken to address any shortfalls.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 8 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.