About the service
Libra Care Limited is a home care provider providing personal care to 39 people aged 65 and over at the time of the inspection.
People’s experience of using this service and what we found
The registered manager had not consistently recorded their recruitment decisions to assure themselves staff were recruited safely. Training records did not always evidence the training / support provided to staff.
People were supported by staff who knew how to safeguard people from abuse and manage risks to keep people safe. Medicines were given in a safe way and staff followed safe infection control procedures.
People’s needs were assessed and reviewed as appropriate. People were supported to eat where needed and staff sought healthcare support for people if required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind, caring and went above and beyond their usual duties for people. People were treated with dignity and had their independence encouraged.
People were supported by staff who knew them well. People’s wishes at the end of life were considered and complaints made had been investigated.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.