Clova House Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective -This key question has been rated Good. This meant people's outcomes were consistently good, and people's feedback confirmed this. People's needs were assessed, and care and support were delivered in line with current standards to achieve effective outcomes. People’s healthcare needs were documented, and they were supported to access healthcare services. The provider ensured the service worked effectively within and across organisations to deliver effective care, support and treatment. Mental capacity assessments and best interest decisions had been completed in line with best practice. People were supported to make choices and staff were skilled in identifying the needs and preferences of people who had difficulty communicating.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's needs were assessed prior to admission to ensure their needs could be met at the home. Ongoing reviews of assessed needs ensured any changes were identified and care plans were updated to reflect this.

People and their relatives told us they were involved in planning their care. People also told us they felt staff listened to them and discussed their care with them.

The registered manager told us how they ensured people’s needs were regularly assessed and how they involved people, their relatives and external professionals in reviews of people’s needs.

The registered manager ensured up to date evidence practices were in place at the service. This was done through ongoing staff training and working with external professionals.

The registered manager told us of how people were supported with their independence and how they supported people to access advocacy services.

We observed staff to provide care and support in line with people’s care plans and guidance provided by external professionals.

The registered manager told us of the professional positive working relationships they had built with external professionals and services to ensure people received support to meet their needs.

We observed staff to have access to people’s care records to support their delivery of care.

People were supported by staff that worked well together well to meet their individual needs. One relative said, “If they see a change in behaviour they are all over it. They take the time to explain how they are making things better for my relative. Everything is tailored to meet their needs. “Another relative told us about a medical procedure their relative needed and said, “My relative was not keen, so we worked together with staff to encourage them to have it done.”

People told us about the activities and support they received which supported their wellbeing. One person’s relative said “They always let me know if they call a doctor, they explain why and afterwards tell me what was said. They really keep in touch.” Another relative said, “They encourage us to get involved in our relatives care, always tell us when the optician, chiropodist or dentist going in”. Another relative told us, “Once [the deputy manager] saw something wrong with my relative and got the nurse and it was a chest infection, I was there and had not realised.” We observed staff to provide support to people when they were experiencing feelings of confusion, staff were observed to be kind caring and reassuring which promoted people’s well-being.

Practices were in place to ensure people had access to health care services and people’s care plans reflected this.

The registered manager told us of the professional positive working relationships they had built with external professionals and services to ensure people received support to meet their needs.

The registered manager told us how they ensured people’s needs were regularly assessed and how they involved people, their relatives and external professionals in reviews of people’s needs.

Staff used the systems in place to ensure people’s health needs were monitored in line with their care plans.

People told us staff involved them in their care, and they made choices which staff supported and encouraged. One person told us, “This is what I like about this home, I can do what I want they serve breakfast up to 11am so you can get up when you want. There is no regime, you can go to bed when you choose.”

People were supported to make choices and told us about the choices they made and how staff supported this. One person’s representative said, “They encourage [Person’s name] to express their views like what to wear. They look well and could not be better cared for.

The provider was working in line with the Mental Capacity Act. Mental capacity assessments and best interest decisions were detailed and had been completed in line with best practice. Where people were deprived of their liberty, DoLS were in place and people were supported in line with their agreed plans.

The registered manager told us how they ensured people’s capacity was assessed and how any best interest decisions involved people’s relatives and external professionals.