Charing Cross Practice (Norwich)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The practice organised and delivered services to meet patients’ needs and preferences. The practice had an appointment system to respond to patients’ needs. Patients had enough time during their appointment and did not feel rushed.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, there was a hearing induction loop and large print/alternative format patient leaflets were available. Staff were clear about the importance of providing emotional support to patients when delivering care.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice displayed its opening hours and provided information on their website. The practice provided telephone numbers for patients needing emergency dental treatment and when the practice was not open. At the time of inspection, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.