• Care Home
  • Care home

Paisley Lodge

Overall: Good read more about inspection ratings

Hopton Mews, Leeds, West Yorkshire, LS12 3UA (0113) 263 2488

Provided and run by:
Indigo Care Services Limited

Important: We have removed an inspection report for Paisley Lodge from 22 November 2018. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Report from 11 April 2024 assessment

On this page

Responsive

Good

Updated 13 June 2024

This key question has been rated good. We reviewed 1 quality statement for this key question. People were included in their care and treated with respect. Staff understood people’s care needs and supported people how they wished. The provider actively sought feedback and took action to address any concerns raised.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 3

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

People and relatives told us they felt included in their care. People were treated equitably and fairly, and consideration was given to their personal preference. For example, people bedrooms were personalised according to their wishes. One person relative told us, “They have big family events, but [name] likes to be quiet. There are activities [Name] can do like music, raffles, dancing, and art. Sometimes [Name] does the art. They respect [Name’s] likes to be on their own and just do things that they like.”

Staff understood their role to ensure people were at the centre of everything they did. They worked together with people to support them with what mattered to them.

The provider had processes in place to seek out and listen to people’s views. This included regular meetings with people and relatives. The provider displayed a “You said: We did” poster which highlighted action taken to follow up on people’s requests. This included planning day trips and cooking sessions. The operations manager had recently completed surveys to gather people's views and the feedback was good. We saw opportunities for people to undertake activities such as woodwork, painting, washing, and ironing alongside things like games, bingo and jigsaws.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.