We carried out a review of the data available to us about Kanyuchi Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kanyuchi Healthcare, you can give feedback on this service.
Kanyuchi Healthcare is a domiciliary care agency providing care and support to people living in their own homes who have a range of needs. CQC only inspects where people receive personal care. Not everyone who used the service received personal care. This is help with tasks related to personal hygiene and earing. Where they do, we also consider any wider social care provided. At the time of the inspection 18 people were receiving personal care.
People’s experience of using this service and what we found
People were happy with the care they received and felt the service was run well. A clear management structure was in place. Feedback about the service was sought from people, their relatives and staff. Quality assurance systems were in place to assess monitor and improve the service.
Appropriate safeguarding procedures protected people from the risk of abuse. There were enough staff to meet people's needs and they had been recruited safely. Individual and environmental risks were managed appropriately. People received their medicines safely and as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent and supported people to make choices about their care.
Staff received appropriate training and support to enable them to carry out their role effectively.
Staff treated people with kindness and compassion. Staff had developed positive relationships with people and their relatives and knew what was important to them. People were treated with respect and dignity. Staff encouraged people to remain as independent as possible in their daily routines.
People received personalised care which met their specific needs, Care plans were clear, detailed and person-centred, which guided staff on the most appropriate way to support them. A complaints procedure was in place, which ensured concerns were investigated and acted upon appropriately.
Where required, arrangements were in place to support people in a dignified manner at the end of their life.
Rating at last inspection
The last rating for this service was Good (published 2 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Kanyuchi Healthcare is a home care service providing personal care services to people in their own homes in southern Hampshire. At the time of this inspection there were seven people receiving personal care services. The service employed eight staff and was managed from the registered manager’s home.
The manager had registered with us in April 2016 and had started to carry out the regulated activity of Personal care in September 2016. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager of Kanyuchi Healthcare was also the sole director of the owning company.
The provider had arrangements in place to protect people from risks to their safety and welfare, including the risks of avoidable harm and abuse. There were enough staff to support people according to the agreed call rotas. Recruitment processes were in place to make sure the provider only employed workers who were suitable to work in a care setting. There were arrangements in place to handle and administer medicines safely.
Staff received appropriate training and supervision to maintain and develop their skills and knowledge to support people according to their needs. Staff were aware of the need always to obtain people’s consent. Where staff supported people to eat and drink enough, there were appropriate systems in place to record people’s intake. The provider engaged with healthcare services, such as GPs and community nurses, to inform people’s care plans.
Care workers had developed caring relationships with people they supported. People were encouraged to take part in decisions about their care and support and their views were listened to. Staff respected people’s independence, privacy, and dignity.
Care and support were based on assessments and plans which took into account people’s abilities, needs and preferences. Care plans were reviewed and updated regularly and when people’s needs changed. Systems were in place to check people received care according to their agreed plans.
The registered manager communicated a caring ethos. Systems in place to make sure the service was managed efficiently and to monitor and assess the quality of service provided were appropriate to the size of service. People told us the service was responsive, and the manager and staff listened to them.