28 February 2019
During a routine inspection
Voyage (DCA) Marlborough House is a domiciliary care agency. It provides personal care to people living in their own flats. It provides a service to people with a learning disability, older people, people with physical disabilities, people that have sensory impairment and younger adults. At the time of the inspection there were eight people receiving care and support from the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
Care and support was tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. People were supported safely with their personal care by staff that knew them well. People were supported to be independent and their choices and preferences were respected and known to staff. Staff were caring, kind and respectful. People’s privacy and dignity was promoted.
People had support plans and risk assessments in place to meet the needs of individuals that gave staff guidance to effectively support them. Staff supported people with their individual preferences and people’s needs were met.
Lessons were learnt went things went wrong and systems were improved if needed. The managers were responsive and approachable to people that used the service and to the staff. The registered manager had a clear understanding of their responsibilities of their registration with us.
Rating at last inspection:
At the last inspection the service was rated as; Requires Improvement (report published 12 June 2017) and was in breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009. At this inspection we found the service was no longer in breach and the overall rating had improved.
Why we inspected:
This was a scheduled inspection based on the previous rating.
Follow up:
We will continue to monitor the service through the information we receive.