We carried out a review of the data available to us about Tru Caring on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tru Caring, you can give feedback on this service.
The inspection took place on the 12 and 14 September 2017 and was announced.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because staff understood their role and responsibilities to keep them safe from harm. Staff had received training to deliver care safely and to an appropriate standard.
Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.
People were supported by staff who promoted their independence, respected their dignity and maintained their privacy.
Care plans reflected people's individual needs and preferences and were regularly reviewed to ensure that they continued to meet people's needs.
Risks to people had been assessed and reviewed regularly to ensure people’s individual needs were being met safely.
Recruitment processes were robust to make sure people were cared for by suitable staff. There were sufficient numbers of staff deployed to meet people’s needs and to keep them safe from harm.
Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.
There was an effective complaints system in place. People told us they were confident to raise any issues about their care and that they would be listened to and addressed.
People told us the service was well-led and managed by an effective and organised management team.
Systems were in place to monitor and improve the quality of the service provided.