Capel Grange Residential Home Also known as Capel Grange Private Residential Home

Updated 15 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 12 March 2021 and was announced.

Updated 15 April 2021

About the service: Capel Grange is a residential care home that was providing personal care to 27 older people, some who were living with dementia, at the time of the inspection.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• One relative described the choice they made for their loved one to live at Capel Grange as ‘the best decision they ever made’. They told us, “All the staff from the management to the domestic staff have been incredibly supportive of not only my relative but also of us. They have gone well above what we would have expected, the love and kindness they have given…is considerable. They made it her home and my relative made them self at home.”

• The provider promoted a good quality of life for people in a homely and well-maintained environment.

• People were happy living at the home, were supported to remain healthy, active and independent and were well cared for.

• Care was person centred, achieved good outcomes and people were offered choice and involved wherever possible.

• All feedback from people, relatives and staff was positive.

Rating at last inspection: At the last inspection the service was rated Good (report published 2 March 2017).

Why we inspected: This was a comprehensive inspection. We brought this inspection forward due to information of concern from a safeguarding raised. This had been investigated by the local authority and any abuse had been discounted. We did not find anything at our inspection which raised any concerns.

Follow up: We will continue to monitor this home and plan to inspect in line with our reinspection schedule for those services rated Good.