We carried out a review of the data available to us about Tripple Tee Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tripple Tee Ltd, you can give feedback on this service.
Triple Tee Ltd is a domiciliary care service which provides personal care to adults with a range of support needs in their own houses and flats. At the time of this inspection the service was supporting nine people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives spoken with during the inspection gave positive comments about the care and support they received. The provider was continually looking to ensure quality improvements to make a difference for people.
People received support and care from a regular staff team who they knew well. People confirmed they felt safe with the staff who supported them.
People told us staff encouraged them to be as independent as possible with support from staff. People’s individual care needs were assessed to ensure the right support was provided.
People were supported by enough staff to meet their needs safely. Staff received regular training and support to ensure people were kept safe. People were supported to take their medicine safely where they needed help in this area.
The provider had effective quality assurance systems in place aimed at improvements in the service and outcomes for people. The management team had a clear understanding of the importance of effective quality assurance.
The provider was open and transparent about the areas in which the service needed to improve, and an action plan was in place to address these. The registered manager told us, and we saw, that some systems required improvement, however these improvements were already underway.
The registered manager consulted with people and their relatives regularly to ensure the service provided was good. Where areas for improvement in the service were identified, action was taken.
Staff said they felt valued and their views were sought and listened to by management. There were enough staff with the right skills to meet the needs of the people using the service.
Staff recruitment ensured that only suitable staff worked with people. Staff completed an induction which included training and shadowing more experienced staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 May 2016 and this is the first inspection because a service was not provided to people until September 2019.
Why we inspected
This was a planned inspection as the service had not previously been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.